Tapout XT Return Policy
TapouT® XT Return Policy
We hope you will not find any reason to return your TapouT XT products, but if you do, we back all of our products with a money-back guarantee. Your guarantee period may be different depending on the products you have purchased. Money-back guarantees start at the date of delivery. Returns must be postmarked within money back guarantee period.
All TapouT XT complete DVD Kits (Basic and Deluxe) are covered by a 90-day, money-back guarantee (less shipping and handling). All TapouT XT2 complete DVD Kits (Basic and Deluxe) are covered by a 60-day, money-back guarantee (less shipping and handling if applicable). If you are not 100% satisfied for any reason within the time frame, just call our customer service number at 800-381-0877 to process the return.
All TapouT XT accessories (resistance bands, leg bands, plyo mats, gloves) and nutritional products (energy sprays, appetite sprays, supplements, and more) are covered by a 30-day, money-back guarantee (less shipping and handling). Within 30-days from the date of delivery, if you are not 100% satisfied for any reason, just call our customer service number at 800-381-0877 to process the return.
TapouT XT Return Instructions
- Call us for a Return Merchandise Authorization RMA# at 800-381-0877. We cannot issue refunds without a valid RMA#. When you obtain your RMA# it is time stamped in our system to ensure your refund can be processed in case the product is slow getting back to us. The RMA# must be issued in the time frame as stated above for your specific product.
- Circle or write down the items you are returning on your packing slip or on a copy of your email receipt.
- Package the items you are returning along with the packing slip or copy of your email receipt, and write your RMA# on the outside of the box. Return the package using any carrier you wish (US Mail, UPS, FedEx, etc.). We recommend you insure the package and retain your receipt or tracking number for your records.
- Address the package to: TapouT XT, 28355 Witherspoon Parkway, Valencia, CA 91355.
- THANE is not responsible for lost packages, late returns, returns without an RMA#, refused deliveries or return-to-sender. Cash-On-Deliveries (CODs) are not accepted.
- We process all returns within 7 days of receipt of merchandise in our warehouse. Please allow 30 days to see the refund on your monthly credit card statement.